Complaints & Feedback

We're here to listen

At ClariDay, ensuring you feel heard and supported is at the heart of what we do. If something hasn't gone as expected, we take your concerns seriously and are committed to addressing them as quickly and fairly as possible.

Whether you have a question, concern or wish to raise a formal complaint, we encourage you to reach out. Our team will review your message and respond promptly with the care and attention you deserve.

How to submit a complaint or concern

• Email contact@claridayclinic.co.uk with a detailed message outlining your concern, and we'll review it as soon as possible.
• Call 020 3912 9885 (Mon – Fri, 9am – 7pm) to speak directly with a member of our team.

What to expect

• Acknowledgement — we aim to acknowledge receipt of your complaint within 24–48 hours.
• Investigation — our team thoroughly reviews your concern, gathering all relevant information to understand the situation fully.
• Resolution — we provide a clear response outlining our findings and any actions taken to resolve the matter.

We welcome your feedback

Beyond formal complaints, we genuinely appreciate all feedback, comments and suggestions about your experience with us. Your insights help us understand what we're doing well and identify areas where we can improve.

By sharing your thoughts, you contribute to our ongoing commitment to providing the highest standard of care and service to all our patients.